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Sales Policy

Satisfaction Guaranteed
You can return an item within the first 30 days* (from the shipping date). PCGears.com gladly exchange problematic items or give you a refund for the full amount of the merchandise. Please contact us to obtain an RMA number before shipping your return items. All returned or exchanged items must be in their original box and include packing material, manuals and all accessories.




Return Policies
Qualifying conditions:
The following conditions must be met for PCGears.com to issue RMA# and process item returns:

Items marked as NON-REFUNDABLE cannot be returned for refund.
Items marked as NON-RETURNABLE cannot be returned for refund nor
exchange.
Item Return must be requested within 30 days from the shipping date of original order.
Return items must include all original contents, accessories, manual, any driver/utility software media in original packaging. If any component of the returning product is missing, PCGears.com's Return Procedure will halted until all missing components are received or customer agrees to pay additional charges for the replacement of missing components.



Return for Refund:
-15% Restocking fee will be charged.

-Original shipping charge is not refundable.

-Please allow 7 business days to process refund.

Return for Exchange:
-No Cross-Shipping. Return items must be received by PCGears.com before any replacement unit can be shipped. Customer can place a seperate order and request Return for Refund to achieve desired effect.

-Please allow 2 business days to ship replacement item by ground delivery
only.

Return Item Shipping:
-Customer is solely responsible for shipping the return item(s) to PCGears.com.

-Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment.

Procedure:
-Customer first submit request RMA (Return Merchandize Authorization) by completing online form [here.]

-Upon verifying the return items meet ALL qualifying conditions. RMA approval number and shipping instructions will be emailed to the customer.

-Customer should prominently display the RMA Number on the shipping label of the return package.

-Return items must be received by PCGears.com within 15 days after a RMA Number is issued.




Technical Support
PCGears.com does not render technical support for installation and operation troubleshooting of products. However, if you cannot obtain satisfactory support from product manufacturer, please let us know (customerservice@pcgears.com). We will do our best to find a resolution.




Last Updated: 25 Feb 2008 09:24:09 PST home  |  about  |  terms  |  contact
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